Hopefully they will do something. Interjet is carrying out a major fraud using covid as an excuse. We made our reservations 9/26/19. No one is helping!!! What's neat is when we were taking off and landing we got to see the landing on a screen because there is a camera attached to the bottom of the plane it was really exciting! Terrible signage, terrible treatment, terrible organization! Both my boyfriend and I have been calling multiple times daily and at first I got an answer, now it sounds like they have the phone off the hook! SHAME ON INTERJET! We showed up at the airport ready to go and they told us the flight was cancelled. We all work at different places!!! I am so disappointed. Overall rating. And when are you jetting off? My flight was changed from a direct flight (leaving NY at 8 am and departing back from Cancun at 7 pm) to multiple flights, leaving NY at 1 am in the morning, stopping in Mexico city, stay there for >6 h and arriving at Cancun late in the evening. I kept stating over and over that I could NOT do that without the other ppl (who smartly booked w/someone else and received a refund). We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. I am so disappointed. After 2 months, I'm still waiting... Just as everybody else really annoyed and upset about the lack of customer service, guidance, help and information from this company. Interjet stop flying to Vancouver from MEX and Also we have flights to Leon.. NO ONE has picked up the phone, no other options, Total frustrations I will not give up. I promise this - this lack of customer service has cost them more - in future bookings and in their reputation. leg room. We are being unfairly charged for these flights that Interjet is not reimbursing! delayed almost three hour. What a concept. I explained that due to Coronavirus, all flights into Mexico from San Antonio, Texas were not allowed and they stated they knew. Interjet experience Destinations. I booked in March, on their website.a month before the trip, they communicated there was a change in schedule. Now we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy. This is insane American are not allowed to fly to Mexico! No information about cancelled flights. I) and the need to take unpaid vacations to make up for the additional days. I bought a ticket but then the trip has been cancelled due to COVID 19..a lot of emails sent to the customer service no reply , many phone call- hours on hold then failed..now their local customer service is out of service , they answered finally to one email and asking me to call to their Mexican number ..and now I lost my voucher because it’s expired. Only the latest review will count in the company's TrustScore. Horrible Horrible airline...we were left stranded at the Tijuana airport all day! I get a notice from Interjet 1 day before my flight that all international flights have been cancelled due to the Corona Virus. Interjet does not care about the Corona problem and do not refund the tickets! if I could give 0 I would.I booked a flight for me and my family from NY to Cancun for Thanksgiving 2019. Nice beverage service, liquor for free! Moreover, after >6 months, I haven't been able to receive a refund yet!Interjet is a total scam, stay away from them! We are being unfairly charged for these flights that Interjet is not reimbursing! I was supposed to receive a voucher automatically after my cancellation. This resulted in more cost for two additional hotel nights( to be spent on 2 different hotels, thanks! 6. As a consequence, I had to rebook with another airline to pay more than double. From then on it was a nightmare over and over again, I am very patient ,do not yell and I tried explaining my situation in the calmest way I could. 180 reviews. If you are on a tight budget, then fine, but otherwise if you have the money I think it's better to just book and be done with it rather than gamble regarding price, availability of seats, etc. Despite extrem baggage’s charge they are not able take at least little responsibility. Interjet does not care about the Corona problem and do not refund the tickets! The customer service useless. This is insane American are not allowed to fly to Mexico! We are not allowed to go anywhere. They sell tickets for non-existent flights, which later they pretend to cancel sending clients a voucher for the amount paid. Then, they raise the price of the flights so, in order for you to exchange your voucher, you must pay a difference for the new flight, which is also a fake flight and repeat the scam again and again. Horrible Horrible airline...we were left stranded at the Tijuana airport all day! I was supposed to receive a voucher automatically after my cancellation. Food is … I was shocked and had to scramble to get home and figure out what to do. They are just a rip-off company, you pay and you don't get anything for it. AVOID BOOKING ANY FLIGHTS FROM INTERJET!! My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. INTERJECT SUCKS & THEY HATE US CITIZENSInterjet canceled our flight an hour before takeoff, leaving us stranded in Mexico City. Interjet (4O) ist eine mexikanische Billigfluggesellschaft mit Drehkreuzen auf dem internationalen Flughafen Benito Juárez (MEX) in Mexiko-Stadt und dem internationalen Flughafen Licenciado Adolfo López Mateos (TLC) in Toluca. Our flights from Havana to Cancun are no more operating and there is noone answering any phone or email. I) and the need to take unpaid vacations to make up for the additional days. Promociones. I finally told him to keep his money -it was going to cost me just as much to reschedule (who knows how many times). I went to change my flight to another date and they want to charge me 139 dollars each way since I did not make the change 24 hours prior to my flight? It's not even about the money anymore. Get your boarding pass and show it, printed or digital, within the Interjet app or the Wallet app. Leg space is very comfortable. Inicio. Shame on them. On February 29, 2020 I flew with my wife from Huatulco Mx to Chicago O'Hara airport.. when we notified interjet at checkin they insisted we needed to buy new return priority tickets. Interjet is carrying out a major fraud using covid as an excuse. Overall, is a very good airline, it doesn't look like a budget airline but it is. I have worked on this for 3 months, called and waited for hours, today I waited another hour and a half on hold and as soon as I told the 'customer service' (NOT!) The company is almost broke so now it almost has no planes. (in 274 reviews) "The crew was very nice." Someone needs to stop them from doing this to another family. You've already flagged this Francisco 1 review. After 2 months, I'm still waiting... Just as everybody else really annoyed and upset about the lack of customer service, guidance, help and information from this company. We are not allowed to go anywhere. So they are going to notify me on March 24,2020 about international flight cancellation and I try to adjust my flight on that same day and they want to charge me 139.00 each way for not changing 24 hours in advance?! However, by 3/20/20,by reading Tico Times.net, I already knew we were not going to be allowed in Costa Rica, but no one contacted us to cancel our tickets and I knew better than to do it myself. arrived early. The company is almost broke … They create fake flights charge people and do not have the decency to inform you. rep that I wanted a refund, nicely, she hung up on me.They treat Americans like crap.I filed a chargeback with Amex, and Interjet literally told them that we took the flight and that's why they won't refund. This was the first time I was going to fly ever. We all work at different places!!! All reviews about Interjet. I told him I could not act at that moment and that last night after being disconnected (again) at 2:00 a.m. when was I supposed to have called people to check vacation times?. © 2020 Trustpilot, Inc. All rights reserved. [Seat 10A on a Airbus A320] Like (1) Downvote . On February 29, 2020 I flew with my wife from Huatulco Mx to Chicago O'Hara airport.. I wasn't even asking for a refund! Find reviews that mention: boarding pass. How is that even possible! "I am just frustrated by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing. This organization is not BBB accredited. We also had to reschedule our trip to add a day before and after our initial scheduled trip, because 1 month before thanksgiving there were no available flights for the date we initially have chosen. I bought tickets for my boyfriend and I to see my dying grandmother one last time and I wasn't ever informed that my flight was changed at first, then cancelled! What a concept. Low-cost carrier Interjet (4O) is a Mexican airline with hubs at Mexico City's Benito Juárez International Airport (MEX) and Toluca's Licenciado Adolfo López Mateos International Airport (TLC). We booked our flight through edreams and the flights were with interjet. It only one class so there are no constraints on leg space. Rather they’re used primarily for flights within Mexico. At the time of writing this my family and I were supposed to be in Cancun on our yearly vacation. Today, we are February 28, 2020, and we still don’t have our money back. How is that even possible! Do not use them, they are taking advantage of their customers and stealing from us. Solid choice, this exit row seat has extra legroom; the seat in front does not recline; will not recline; no under seat stowage during takeoff and landing; may be missing an armrest; seat cushion may be very firm. Facebook. Website to check flight status is full of error. More detail . There were no alternatives, so I was forced to cancel my tickets and ask for a refund. if I could give 0 I would.I booked a flight for me and my family from NY to Cancun for Thanksgiving 2019. Interjet doesn't care, it hates the United States. AVOID BOOKING ANY FLIGHTS FROM INTERJET!! We made our reservations 9/26/19. He said that the voucher had to be used by the same 7 people before 9/26/20 - not just purchased, but used! Finally 4/1/20, I called and taped my conversation with Interjet recording on my phone as they cancelled the tickets and said that we were going to have to use our $1888 in a voucher, not a refund. Traumatic way for my family to end a wonderful vacation planned in Cancun! Pros " Good snacks and nice crew" (in 14 reviews) "All crew provided great service." I booked in March, on their website.a month before the trip, they communicated there was a change in schedule. Perhaps the US $52 they collected from me cost VA prospective passengers because of this review. Worst airline ever! How do I know or do they know when they will be able to fly again? You guys are absolute crooks and I will fight tooth and nail. !How are they not going to honor my change when Interjet didn't even give myself a 24 hour notice!? Iñterjet is scamming people. Log in My account; Create account; We’ve searched high and low but it looks like this page has gone on vacation. Flight was cancelled , no E-mail nothing , where supposed to send voucher ... niet , i sent many email , they replied i have to call , but none of the number they gave me where working ... just a ripoff company. Browse customer reviews, view trip photos for airlines across the world and see what users are saying about their trip experiences. :) I've been here quite a number of times. It's not even about the money anymore. after being told there were not Interjet flights I called Interjet and they confirmed that the flight was cancelled. And minimum 1 hour to try to reach customer service and being hanged out. Next » View all Reviews. Its about principle! They sell tickets for non-existent flights, which later they pretend to cancel sending clients a voucher for the amount paid. March 25, 2020-On March 24,2020 I called for over 7 hours (all times documented) before someone came on the line. Nice beverage service, liquor for free! Then, they raise the price of the flights so, in order for you to exchange your voucher, you must pay a difference for the new flight, which is also a fake flight and repeat the scam again and again. Useful. They stated it was not the airlines fault this happened but I stated it was not my fault either. I am trying to get help with my flights that are canceled due to COVID. Do what is right Interjet and stop being so greedy! What I don't understand is their complete inability to partially refund because they didn't provide the service. We took Interjet to San Antonio from Guadalajara and had an equally good experience. I told him I could not act at that moment and that last night after being disconnected (again) at 2:00 a.m. when was I supposed to have called people to check vacation times?. el vuelo. They are taking advantage of the pandemic to simulate they still have flights but it's a HUGE SCAM. All other airlines are reimbursing their customers with no issues, but Interjet is not! the customer service speak bad English and is not polite. We are being penalized because we bought our tickets earlier than other people. Low-cost carrier Interjet (4O) is a Mexican airline with hubs at Mexico City's Benito Juárez International Airport (MEX) and Toluca's Licenciado Adolfo López Mateos International Airport (TLC). March 25, 2020-On March 24,2020 I called for over 7 hours (all times documented) before someone came on the line. SHAME ON INTERJET! Both our flights arrived early as well we suspect they pad the schedule to assure on-time arrivals.. And, for those traveling with a small pet, the website says they do not charge a fee for a pet riding in the cabin. Traumatic way for my family to end a wonderful vacation planned in Cancun! And if I did reschedule and THEY had to cancel, would I have gotten my money back then??? All other airlines are reimbursing their customers with no issues, but Interjet is not! Interjet (official legal name ABC Aerolíneas, S.A. de C.V.), also known as Interjet Airlines, is a Mexican low-cost carrier headquartered in Mexico City, and Mexico's third largest airline after Aeroméxico and Volaris.The airline operates scheduled flights to and from various destinations within Mexico, as well as to and from the Caribbean, Central America, North America, and South America. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. And if I did reschedule and THEY had to cancel, would I have gotten my money back then??? I know this is very hard time again especially with travel industries, but companies like Interjet make the situation for them even worse.My recommendation pay the extra money to use a better airline.I WILL NEVER FLY INTERJET AGAIN. So they are going to notify me on March 24,2020 about international flight cancellation and I try to adjust my flight on that same day and they want to charge me 139.00 each way for not changing 24 hours in advance?! The customer service useless. See BBB rating, reviews, complaints, & more. worst airline. Same itinerary coming back!This was unacceptable, especially for a family of 4 with two toddlers. INTERJECT SUCKS & THEY HATE U.S. CITIZENS. Reviewed Nov 2020 . Airlines in Miami, FL. INTERJECT SUCKS & THEY HATE U.S. CITIZENS. Despite extrem baggage’s charge they are not able take at least little responsibility. I told him charging me for re-booking today and charging me is FRAUD - knowingly charging someone for something they know the client is not able to get an answer to or use (how do I know when travel ban will be lifted) is a way to make money on the backs of ppl whose intentions are good but at the mercy of their government. This resulted in more cost for two additional hotel nights( to be spent on 2 different hotels, thanks! Coronavirus is not the client's fault!! I asked them if I could change my flight for a later date since we do not know how long the travel ban will last and I had to confer with other ppl traveling with me plus the people I was going to visit in Mexico. I had booked a flight to Cancun from LAX in December of 2019 to fly out on the 25th of March 2020. crew was friendly. After I wanted to file a claim and I e-mailed customer service they practically refused the claim, asking to fill up some probably non existing form I e-mailed them again explained the situation again, but they did not react at all. They sell tickets for non-existent flights, which later they pretend to cancel sending clients a voucher for the amount paid. Same itinerary coming back!This was unacceptable, especially for a family of 4 with two toddlers. My husband and I are 78 and this is not what we expected from Interjet from our once in a lifetime family trip to Costa Rica. Available on flights within Mexico from 48 hours to 1 hour before the flight and on international flights from 24 hours to 2 hours before the flight. Worst airline ever! Over and over I said I DO NOT want my money back -just the ability to give my reservation # later for a flight. To partially refund because they did n't even give myself a 24 hour notice! give! 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